IS

HALLING, MICHAEL

Topic Weight Topic Terms
0.157 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better
0.155 analysis techniques structured categories protocol used evolution support methods protocols verbal improve object-oriented difficulties analyses
0.145 requirements analysts systems elicitation techniques analysis process technique understanding determination analyst acquisition interview development used
0.133 collaboration support collaborative facilitation gss process processes technology group organizations engineering groupware facilitators use work

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BIFFL, STEFAN 1 BOEHM, BARRY W. 1 GRÊNBACHER, PAUL 1 KITAPCI, HASAN 1
collaboration engineering 1 group support systems 1 quality assurance techniques 1 requirements negotiation 1

Articles (1)

Integrating Collaborative Processes and Quality Assurance Techniques: Experiences from Requirements Negotiation. (Journal of Management Information Systems, 2004)
Authors: Abstract:
    Collaboration is essential in many mission-critical activities. Consequently, numerous methods and tools are available supporting collaborative processes such as strategic planning, risk management, requirements definition, and so on. These methods typically emphasize the collaborative, value-creating activities, but there is often less emphasis on quality aspects. Quality assurance (QA) techniques have been well-known in engineering for a long time, and their effectiveness and efficiency has been empirically evaluated in many domains. In this paper, we propose to integrate repeatable QA techniques and collaborative processes. We evaluate our idea in the context of a collaborative process for requirements negotiation. We propose pre-process techniques to be used before the actual negotiation, in-process techniques for checking quality during a negotiation, as well as post-process inspection techniques. These techniques help a project team reduce unnecessary complexity and to mitigate risks stemming from defects in requirements negotiation results. We present the results of a feasibility study we conducted to test our approach.